Competitions, parties and events
Competition registration, athletes, shirts, run orders, volunteers, birthday parties, camps and special events.
- How do I create a competition and open registration?Open Programs > Competitions, press New competition, fill in name, type, dates and entry price, set Status to Published, and families can register online.
- How do I find, add or change an athlete's registration?Open the competition, search the Registrations grid, and use the ⋯ menu to edit or resend. Use Add a registration for comped or paid-at-the-gym athletes.
- How do I refund a competition registration?Open the competition, press ⋯ on the athlete's row and choose Refund through Stripe. The card is refunded, the spot freed and the family emailed.
- How do I offer a double-header discount?On Programs > Competitions open Double-header discount, type the amount off the second entry and Save. Same-weekend competitions are offered together.
- How do I get families to fill in their athlete's missing details?The Athlete info card shows who filled in home gym, picture, ninja name and Instagram. Turn on automatic follow-ups or press Email a reminder now.
- What happens when someone starts registering but does not pay?Families who start but don't pay get up to three reminders with a Finish checking out button. Turn this on or off on Marketing > Emails.
- How do I send my athlete list to WNL and get the run order back?On the competition page, Send to WNL emails the league a private link to your paid athletes. They upload the run order; you then pass it to NinjaWorks.
- How do I post the run order so families can see their wave and time?Import the run order on the competition page, check the preview, then press Post on the site. Families can then find their athlete's wave and time.
- How do live results and the live stream show on competition day?Your site gets a live page with the stream, up next and results. Add a YouTube link and, if you use it, the Ninja Master event on Event details.
- How do I check athletes in on competition day?Open the competition and press Competition-day check-in. Search the athlete, press Check in, and hand over any shirt when the prompt appears.
- How do I get shirts ready for athletes to pick up?Open the competition's Shirt Pickup card for totals by size, then print the pickup list and bag labels. Hand shirts out at check-in.
- How do I set up volunteer sign-up for a competition?On the competition page press Set up volunteer sign-up, check roles and shifts, tick that sign-up is open, and Save settings.
- How do I email families to ask for volunteers?On the Volunteers page, find Ask Families to Volunteer, tick who gets it, review the message and press Send to the ticked families.
- How do I print the volunteer schedule and check volunteers in?On the Volunteers page press Print the schedule for a day-by-day sheet, CSV for a spreadsheet, and tap Here beside each volunteer as they arrive.
- How do I add a camp or special event to my website?Open Programs > Special events, press Add a special event, fill in title, date, time, ages and price, and Save special events. It shows on your site.
- How do I take online sign-ups and payments for a camp, and refund one?In the event's Online Sign-Up and Payment box add options, prices, open days and spots. Sign-ups list under Online sign-ups, where owners can Refund.
- How do I let families book and pay for birthday parties online?Open Programs > Parties, add start times and package prices, tick Let families book and pay online, and Save. Choose full payment or a deposit.
- How do I see upcoming parties and cancel and refund one?Programs > Parties lists booked parties with contact details. Owners press Refund to cancel a party, return the money and free the time.
- How do I send families their party photos and ask for a Google review?On Marketing > Reviews open the party, upload photos, and press Schedule the review request. The family gets a photo page and a Google review ask.
- How do I assign a party coach and track coach review bonuses?Open the party on Marketing > Reviews, choose the coach and add a note for the family. Owners can also set a bonus per Google review.
- How do I use athlete bios for announcers and approve new ones?Customers > Athlete bios lists every bio by division with search. Print it for announcers, download a CSV, and approve new bios and link requests.
- How do I manage my league's season events and start a new season?On a league site, Events > Events lists your season's events. Add each with host, dates and wave times, then Start a new season when it ends.