How do I find, add or change an athlete's registration?

Every athlete who registers shows up in one spreadsheet-style grid at the bottom of the competition's page. You can search it, fix mistakes, add athletes by hand and download the roster.

Before you begin

• Owners and managers can do everything below.

Steps

Find an athlete

1. Open Competitions and press the competition's name.
2. Press Registrations in the jump menu near the top.
3. Type in Search Registrations: an email, name, phone number, home gym, ninja name, Instagram handle or WNL ID. Use the Division list to show one division. Tick Missing Info Only to see athletes who have not filled in their home gym, picture, ninja name or Instagram.

The grid shows the athlete and division, the parent's name, email and phone, home gym, ninja name, Instagram, whether a picture is set, whether their name is shown on Who's Coming, the WNL ID, whether a waiver is on file, and the payment. A red "Missing" cell means that detail has not been given.

Change a registration

1. In the athlete's row press ⋯ and choose Edit (or press the athlete's name).
2. Change the name, gender, division, athlete ID, home gym, parent or guardian, email, phone or the staff-only notes. The email and phone are required.
3. Press Save changes.

Add an athlete by hand

1. Above the grid press + Add a registration.
2. Fill in the athlete's details, then under Payment choose Comped (no charge) for your own staff and coaches or a free entry, or Paid at the gym and enter the Amount Paid ($).
3. Tick Email the registration confirmation to the address above if you want the family to get one.
4. Press Add the registration.

Other buttons in the ⋯ menu

• Resend confirmation emails the family their registration confirmation again (up to 3 an hour for each registration).
• Remove is only offered for athletes you added by hand.
• Refund through Stripe and Mark manually refunded are covered in refund a registration.

Download lists

Above the grid, Full roster with contacts (CSV) gives every paid athlete with contact details, and Email list gives the addresses. For WNL competitions there is also a WNL athlete file (see send athletes to WNL).

What you'll see

Hand-added athletes show in Who's Coming and on every list like any other athlete. A comped athlete shows "Comped" in the Payment column; a cash athlete shows "at the gym". Athletes moved from an older system carry a "Moved" tag.

Troubleshooting

Remove is missing for a paid athlete. Online payments cannot be removed, only refunded. Use a refund so the spot is released.

I cannot find the Elite division. Elite is only offered on Tier 1 competitions. Check the Tier / Series under Event details.