Help for families
For parents and members: your account, booking, waivers, registration and payments.
- How do I sign in to My account?Go to your gym's website, choose My account, enter your email and tick the box, then type the 6-digit code we email you. There is no password to remember.
- How do I update my details or my athlete's ninja name?Sign in to My account and press Edit my details. Change your name, mobile phone and address, and each athlete's home gym, ninja name, Instagram and picture.
- How do I book a class or a free trial?Go to Book a class and pick a class. Choose Enroll, Free trial class or Join the waitlist, fill in your child's details and press Continue.
- How do I pay for a drop-in class or buy a class pack?For one class, go to Drop in for a class, pick the class and pay by card. To save money, buy a class pack and use one class from it each visit.
- How do I sign the waiver?Open Sign the waiver on your gym's website, choose who is taking part, tap Start and Next through each step, then press Finish and sign. It takes minutes.
- How do I renew my waiver?Waivers last one year. Press Renew in your reminder email or in My account. Last year's details are filled in, so you only check them and sign again.
- How do I register for a competition?Open the competition and press Register. Fill in the athlete, your contact details and waiver, add a shirt if offered, and pay by card.
- How do I cancel a competition registration or ask for a refund?Sign in to My account and press Cancel & refund on the registration. Before the competition starts you get a full refund. After that, press Request a refund.
- How do I join a membership online?Open Memberships on your gym's website, press Join on a plan, enter who it is for and your details, then pay by card on Stripe. It renews automatically.
- How do I cancel my membership or update my card?Sign in to My account. Press Cancel membership to stop future payments, or Update card & see payments to change your card. You can undo a cancel before it ends.
- How do I ask my gym for a refund?Sign in to My account and press Request a refund beside a purchase, or Ask your gym about a refund for anything else. The owners review it and reply by email.
- How do I book a birthday party?Open Birthday parties on your gym's website. Pick a party, a day and time, guests and any upgrade, then pay online. Some gyms use a request form instead.
- How do I buy or use a gift card or discount code?Buy a gift card on your gym's Gift cards page and pay by card; it is emailed. To use a gift card or discount, enter its code in the code box at checkout.
- How do I track my shop order?Go to your gym's Track your order page, enter your order number and the email you used, and press Find my order. Or open the link in your shipping email.
- How do I unsubscribe from my gym's emails?Open any email from your gym and press the unsubscribe link at the bottom, then press Unsubscribe. You still get receipts for things you buy.
- How do I ask my gym to delete my data?Sign in to My account, go to Help & privacy and press Delete my account and data. You can also download everything the gym holds first.