How do I cancel a competition registration or ask for a refund?

You can cancel a paid registration yourself, with a full refund, until the day the competition starts. After that, or for anything paid another way, the gym reviews your request.

Before you begin

• Sign in with the email you registered with. See How do I sign in to My account?.
• Canceling gives up the athlete's spot, so spots may not be available if you want to register again later.

Steps

To cancel before the competition starts

1. In My account, scroll to Your competitions.
2. Find the athlete's registration and press Cancel & refund.
3. Read the box. It tells you the amount refunded to the card that paid and that you give up the athlete's spot.
4. Press the button that starts Cancel and refund and shows the amount, or Keep the registration to go back.

To ask for a refund after it starts, or for another purchase

1. In My account, find the registration or purchase and press Request a refund.
2. Press Continue, then type your reason in Why Are You Asking for a Refund?
3. For anything else, use Ask (your gym) about a refund under Help & privacy and describe what you bought.

What you'll see

After you cancel, My account says "Registration canceled." and the refund is on its way. A confirmation email arrives. For a request, My account says "Refund request sent." and lists it under Refund requests as Under review, Approved or Declined. The gym replies by email.

Troubleshooting

I don't see Cancel & refund. It disappears once the competition's first day arrives, or if part was already refunded. Use Request a refund instead.

The refund could not be sent. If the card refund fails, try again in a minute or contact the gym.

A request is already under review. You can only have one open request for the same item.