How do I ask my gym for a refund?

Refunds for shop orders, parties, camps and other purchases are reviewed by your gym. You ask from My account and they reply by email.

Before you begin

• Sign in with the email you bought with. See How do I sign in to My account?.
• Competition registrations have their own quick cancel. See How do I cancel a competition registration?.

Steps

1. In My account, find the purchase under Purchases (or the registration under Your competitions).
2. Press Request a refund.
3. Read the box and press Continue.
4. In Why Are You Asking for a Refund?, write what happened.
5. For something not listed, scroll to Help & privacy, press Ask (your gym) about a refund, and describe what you bought and why in What Was It, and Why?

What you'll see

My account says "Refund request sent." and the owners get your request. You also get an email that says it was received. The request appears under Refund requests with its amount and status, and the owners' note if they wrote one.

Troubleshooting

Only a paid purchase can be refunded. A purchase that shows "Waiting for payment" or was already refunded has no request button.

It says a request is already under review. Wait for the gym's reply by email.

I need to stop a monthly membership. That is not a refund. See How do I cancel my membership or update my card?.