How do I ask my gym to delete my data?

You can see everything your gym holds about you, correct it, or ask for it to be deleted. All of it starts in My account.

Before you begin

• Sign in with the email on the account. See How do I sign in to My account?.
• Registrations that are still to come are canceled without a refund when you delete. Cancel them first if you want your money back.
• A membership that is still running must be canceled first.

Steps

1. In My account, scroll to Help & privacy and find the Your privacy card.
2. To see what the gym holds, press Download my data. It saves a file.
3. To fix your name or phone, press Edit my details. See How do I update my details?.
4. To delete, press Delete my account and data.
5. Read the box titled Delete your account and data? It lists what happens. You can add a note under Anything We Should Know? (optional).
6. Press Ask to delete.

What you'll see

My account says "Deletion request sent." and that your gym will delete your information and confirm by email within 30 days. The button is replaced by a note while the request is open.

Troubleshooting

It says a deletion request is already open. One request is enough. Watch for the confirmation email.

I don't have an account but want my data deleted. Contact the gym and ask. They can handle your request.

My payment records are still there. Paid registrations and purchases remain as anonymous records for tax reasons.