How do I track my shop order?
Go to your gym's Track your order page, enter your order number and the email you used, and press Find my order. Or open the link in your shipping email.
If your gym ships shop orders, you can see where a package is and when it should arrive.
Before you begin
- Have your order number and the email address you used at checkout.
- Orders picked up at the gym are not shipped, so they have no tracking.
Steps
- Open the shipping email and press its link, which goes straight to your tracking page. Or:
- Go to your gym's website address followed by /track. The page is called Track your order.
- Type your number in Order Number. The page shows an example of the format.
- Type the email you used at checkout in Email.
- Press Find my order.
You can also sign in to My account. See How do I sign in to My account?. Under Purchases, a paid shop order has a Track your order button.
What you'll see
A tracking page with the order's status and the carrier's updates.
Troubleshooting
"We couldn't find an order with that number and email." Check both. Use the email you typed at checkout and the number from your confirmation. The page doesn't say which one was wrong, on purpose.
Too many tries. Wait a few minutes and try again.
There is no tracking yet. Tracking is added when the order ships. Check back, or look for the shipping email.
Something is wrong with my order. See How do I ask my gym for a refund? or contact the gym.
Questions
Where do I find my order number?
In your order confirmation email.
Do I get an email when it ships?
Yes. Once a tracking number is added, you get a shipping email with the carrier and a Track your package button.