Classes, booking and schedule
The weekly schedule, class booking, enrollment, students, attendance, drop-ins and class packs.
- How do I add a class to the weekly schedule?On Programs > Schedule press + Add to the day, fill in times, name and type, then Save schedule. It shows on your website's schedule right away.
- How do I set a class's age range and capacity?Type the ages in the entry's Note on Programs > Schedule. Set the most athletes under Programs > Classes & enrollment > the class > Class settings > Capacity.
- How do I cancel one class on a single date?Open Programs > Bookings, press Roster on the class, then Cancel this class on that date. It shows as Cancelled; nobody is emailed, so tell the families.
- How do I mark the gym closed or change the schedule for one day?On Programs > Schedule, scroll to Closures and one-day changes, add a closure or change, and press Save closures and changes. It shows on your website.
- How do I see who is coming to class today?Open Programs > Bookings, pick the day and read Booked. Press Roster for each athlete, parent and phone. The Week calendar shows the whole week.
- How do I print class rosters or email the families in a class?On Programs > Bookings tick the classes, then press Print rosters for one sheet per class, or Email these families to write to everyone booked in them.
- How do I add a walk-in to a class?Open the class's Roster on Programs > Bookings, scroll to Add a client, fill in the athlete and parent, and press Add to this class. They pay at the desk.
- How do I find students and families, and email a group?Open Programs > Students and families, set filters (type, class, age, balance), press Show, then tick rows to email, print the list or download a CSV.
- How do families book and enroll in classes online?Families pick a class on your Book a class page and enroll, book a day or a free trial. Manage classes and tuition rules at Programs > Classes & enrollment.
- How do free trial classes work?Families book a free trial from a class page. You see it under Trial classes coming up, they get reminders, and you can cancel it. Turn trials off per class.
- How does the class waitlist work?When a monthly class is full, families can Join the waitlist. When a spot opens, the first family is emailed and the spot is held 48 hours, then the next.
- How do drop-in classes work, and can families pay online?Families pay the drop-in rate on your Drop in for a class page or use a class pack. A paid drop-in stays valid until used and shows as paid online at check-in.
- How do I sell a class pack at the front desk?Open Front desk > Class packs, find or add the customer, choose the pack, choose how they paid, and press Record the pack. Each check-in then uses one class.
- How do I see who comes to class and who has stopped coming?Open Front desk > Attendance and pick a period: check-ins per day, busiest times, regulars, members not seen in 14+ days, and class packs running low.
- How do I move my classes from iClassPro, WellnessLiving or Pike13?For iClassPro, paste your portal link at Programs > Classes & enrollment and press Download my classes. NinjaHQ runs WellnessLiving imports.
- How do I see school breaks, closures and camp opportunities on the calendar?Open Programs > Calendar: closures, competitions, camps, parties, holidays and nearby school days off, plus Camp opportunities when many schools are closed.