How does the class waitlist work?

The waitlist keeps a full monthly class from turning families away. They add their name, and NinjaHQ offers the next open spot automatically.

Before you begin

• The waitlist applies to monthly classes that are full. It is on by default.
• Full means the class's capacity is reached (see the capacity article).

Steps

What the family does

1. On the class page of your Book a class page, the family chooses Join the waitlist.
2. They enter the athlete and parent details and press Continue. They get an email saying their place on the list.

What happens when a spot opens

1. NinjaHQ emails the first family waiting with a link to the class, and holds the spot for 48 hours. The class can still look full to others while it is held.
2. The family opens the link and enrolls. If they do not, the offer expires and the next family is offered the spot.

See who is waiting

• Open the class's Roster on Bookings. The Waitlist section lists the athletes in order, and marks "(spot offered)" for the one holding a spot.
• On Students and families, tick Waitlist under Enrollment Type and press Show to list every waiting athlete and email them.

Turn it off

Open Emails and untick Class waitlist in the automatic email settings, then press Save.

What you'll see

Held spots are subtracted from the spots left, so the class stays full for everyone else during the 48 hours.

Troubleshooting

Nobody was offered the spot. Check that Class waitlist is ticked on the Emails page, and that the class has a real open spot (an enrollment ended or the capacity went up).

A family says the link expired. The hold lasts 48 hours. They can join the waitlist again if the class is still full.