How do free trial classes work?

A free trial lets a family try one class before they enroll. It is the most common way new families start.

Before you begin

• Trials are offered per class. The switch is Offer free trials in the class's settings.
• Your classes must be on the Book a class page (see the related article).

Steps

Turn trials on or off for a class

1. Open Classes & enrollment and press the class.
2. In Class settings tick or untick Offer free trials, then press Save.

See the trials coming up

1. Open Classes & enrollment.
2. Read the Trial classes coming up box: the date, athlete and age, the class, and the parent's phone. The Trials coming column shows a count for each class.
3. On Bookings, the trial athlete also shows on that day's class roster as "Free trial."

Cancel a trial

1. Open the class on Classes & enrollment.
2. Press Cancel beside the trial and confirm Cancel the trial.

The family is not emailed when you cancel, so let them know yourself.

What you'll see

• The family gets a confirmation email with the details, and a Sign the waiver button when one is needed.
• At check-in, a trial is used once and no charge or pack class is taken.

Troubleshooting

Families cannot book a trial. Check Offer free trials for that class, and that the class is not hidden.

A trial family did not get a reminder. Reminders can be switched off on the Emails page. Check that the trial and drop-in switch is on there.