How do I add a walk-in to a class?

Someone shows up without booking online. Add them to the class so the roster, the headcount and your printed sheet are right.

Before you begin

• Front desk staff, managers and owners can add a client.
• You need the athlete's name, the parent's name, a mobile phone and an email. Phone and email are required.

Steps

1. Open Bookings, choose the day and press Show.
2. On the class's row press Add a client (or open Roster and scroll to Add a client).
3. Fill in Athlete's Full Name, Athlete's Age (optional), Parent or Guardian's Name, Mobile Phone and Email.
4. Press Add to this class.

What you'll see

• The athlete appears under Who is coming for that date, marked "added by staff, pays at the desk."
• The count in the Booked column goes up by one.
• The parent and child are saved to your contacts, tagged as coming from a class and "added by staff."

Troubleshooting

"That class is cancelled on that day." Owners and managers can press Put this class back on on the roster first.

"Enter a 10-digit number, like (404) 555-0123." The phone needs ten digits.

The Add a client button is missing. The class may be cancelled that day, or it is only a schedule entry with no booking record.