Marketing and email
Emails and templates, social media, reviews, Google Business Profile, schools and community outreach.
- How do I send an email to my customers or my news list?Open Marketing > Emails, choose who gets it, write the subject and message, send yourself a test, then press Send and confirm the count.
- Who can I send news emails to, and how do unsubscribes work?News goes only to people who ticked yes on a form or waiver. Every email has an unsubscribe link, and unsubscribed or bounced people are skipped.
- How do I turn camp, trial, party and waitlist reminders on or off?On Marketing > Emails use the Camp reminders card to tick the automatic reminders you want, choose the send time for camp reminders, and press Save.
- How do I see and change the emails my website sends automatically?Open Marketing > Email templates, pick an email, edit its blocks, preview it, press Send me a test, then Save. Back to the standard email undoes it.
- How do I save a template for emails I write myself?In Marketing > Email templates press + New template, name it, write it, and Save. Then pick it under Start from on the Emails page.
- How do I connect Facebook and Instagram to the Social inbox?In Marketing > Social inbox create your gym's Meta app, save its App ID and Secret, then press Connect Facebook and choose your Page. Instagram comes with it.
- How do I reply to comments on Facebook and Instagram from NinjaHQ?Open Marketing > Social inbox, find the comment under Needs a reply, type a reply or pick a saved one, and press Reply. Hide spam instead of deleting.
- How do I turn my Facebook and Instagram posts into website updates?In Social inbox open Posts to your website and press the button on a post, like Add the closure. Owners can let closures and photos be added by themselves.
- How do I partner with nearby schools and their PTAs?In Marketing > School partners add a school, send the invitation to its PTA, and share its family page. You donate for each new family who signs up for a camp.
- How do I keep track of homeschool groups near my gym?Open Marketing > Homeschool groups, press Add a group, fill in the group's details and where your outreach stands. It lists organizations only, never families.
- How do party photos and Google review requests work?After each party, upload photos on Marketing > Reviews. The family gets a private photo page, a thank-you and a Google review ask, sent by itself later.
- How do I connect my Google Business Profile and keep it matching my website?In Marketing > Google Business Profile press Connect Google, choose your location, then update Google with the website's name, phone, hours and closures.
- How do I reply to a Google review?Open Marketing > Google Business Profile, scroll to Reviews, type under the review and press Post reply. Owners can also hide a review on the website.
- How do I see where my gym shows up in Google Maps and AI answers?On Marketing > Local search press Find searches, pick up to 25, then Check where I show up now to see map ranks around the gym and what AI assistants say.
- How do I use the Community page and invite another gym?In Marketing > Community tick what your gym offers, add gear posts and athlete stories, choose to be listed on ninjahq.ai, and copy your link to invite gyms.