Front desk
Check-in, waivers, front desk mode, taking payments, card readers, comps and the time clock.
- How do I turn on front desk mode?Sign in as an owner on the front desk tablet, open Home and press Turn on front desk mode. Only check-in, payments, waivers and the time clock stay open.
- How do I exit front desk mode?Press Exit front desk mode, choose an owner, press Email the code and type the 6-digit code. An owner with an authenticator app can type that code instead.
- How do I check someone in to a class?Open Front desk > Check-in, tap today's class, then tap Check in beside a booked name or type a walk-in's name. Members and packs are recorded; others pay.
- How do I set up a Front Desk computer for my staff?On the counter computer, signed in as an owner, name it and press Make this computer a Front Desk computer. Staff there get the desk and the PIN time clock.
- How do I charge a drop-in at check-in?Choose Check in as a drop-in, then pick how they pay: Card reader, Use a class pack, Paid cash, Paid by card, Other, Already rung up, or Gift card.
- How do I find a signed waiver or see who has not signed?Open Front desk > Waivers and search by name, email, phone or birthday. Filter by flagged, expired or kiosk, open one to see it, and download a CSV.
- How do I let families sign the waiver on a front desk tablet?Open Front desk > Waivers > Kiosk on the tablet, press Open the kiosk and hand it over. Families press Start, Next and Finish and sign; it is filed at once.
- How do waiver renewals work?Waivers last one year. Families are emailed 14 days before and on the day it expires, and the desk is prompted at check-in to renew on the tablet or by link.
- How do I ring up a sale at the front desk?Open Front desk > Take a payment, tap products or Custom sale, press Checkout and choose card reader, card on file, cash or other. Then email the receipt.
- How do I choose the ways to pay at the front desk?On Take a payment, scroll to Ways to Pay at the Front Desk, untick any way you do not want, and press Save. It hides that option everywhere staff take money.
- How do I add a card reader for the front desk?Order a Stripe Reader S700 in your Stripe Dashboard, generate a pairing code on it, then type the code under Settings > Card readers and press Add the reader.
- How do I save a customer's card and charge it later?Open the customer's contact and, under Cards on file, press Email a secure link or Save a card on the card reader. Then press Charge this card any time.
- How do I give a free class or open gym as a thank you?Open the customer's contact, find Give a comp, pick what and why, write your message and press the button. They get an email; the desk sees why at check-in.
- How do I clock in and out?Open Front desk > Time clock on your phone and press Clock in. On the front desk tablet, type your PIN on the keypad. Set your PIN on your Time clock page.