How do I turn on front desk mode?
Sign in as an owner on the front desk tablet, open Home and press Turn on front desk mode. Only check-in, payments, waivers and the time clock stay open.
Front desk mode turns the back office into a short list of big buttons for the people working the counter. Reports, settings, prices, refunds, the contact list and emails are locked until an owner exits.
Before you begin
- You must be an owner, signed in on the device you want to lock (the front desk tablet or computer).
- Anyone who will use the desk needs a PIN for the time clock if you want them to clock in there. See How do I clock in and out?.
Steps
- On the front desk device, open Home in the back office and find the Front desk mode card.
- Press Turn on front desk mode.
- Confirm in the box that says Turn on front desk mode for this device? Press Turn it on.
What you'll see
- A teal bar across the top says Front desk mode with an Exit front desk mode button, so everyone can tell the back office is locked.
- The menu shrinks to: Front desk, Check-in, Bookings, Students and families, Take a payment, Class packs, Sign a waiver, Gift cards and Time clock.
- The Front desk home page shows big tiles: Check someone in, Take a payment, Sell a class pack, Sign a waiver and Time clock, plus a Competition check-in tile (and Volunteer check-in when a competition has volunteers) for a competition happening around today. Below them are Classes today and Parties today.
- Any locked page sends people back to this home with a message that the page is locked.
If you also use more than one computer at the desk, see How do I set up Front Desk computers?. To get out, see How do I exit front desk mode?.
Troubleshooting
I do not see the Front desk mode card. Only owners see it. Managers and Staff do not.
Staff can see too little. That is on purpose. Owners and managers sign in with their own accounts on another device for everything else.
Questions
Does front desk mode lock every device?
No. It locks only the device and browser session where you turn it on, so the tablet is locked and your own phone is not.
What can staff still do?
Check people in, take payments, sell class packs, sign waivers on the tablet, clock in and out by PIN, sell and use gift cards, look at bookings and students, and run competition and volunteer check-in.
Do Staff accounts need this?
No. A person with the Staff role is always in front desk mode.