How do I hand out a shop order that is picked up at the gym?
Open Shop > Orders, find the order on the To hand out tab and press Handed over once the customer has their items.
Shop orders marked for pickup wait on the Orders page until someone hands them over. Every staff member can do this.
Steps
- Open Orders. The page opens on the first tab that has something waiting.
- Choose To hand out. Each card shows the order number, the customer's name, email and phone, the date and the items with quantities and sizes.
- Check the customer's name against the card, then give them their items.
- Press Handed over on the card.
What you'll see
The items leave the To hand out list and move to the Done (60 days) tab, marked "handed over" with the staff member's name. Orders stay on the Done tab for 60 days.
At the front desk, Check-in shows a notice with the number of shop orders waiting to be picked up and a link that opens the To hand out tab.
Troubleshooting
I handed it over but forgot to press the button. The order stays on the list until you press Handed over, so you can still do it.
An order is on the At competitions tab instead. That is gear bought with a registration. It is handed over at that competition's check-in, and the card links to it.
The order I expect is not on any tab. Only paid orders appear. If the customer never finished paying, see abandoned checkout reminders.
Questions
How do I know a new order came in?
The gym's contact inbox gets an email for every shop order, and staff get a notification saying there is a new shop order to pick up. Front desk check-in also shows how many shop orders are waiting.
Where do competition shirts go?
Gear bought with a competition registration is on the At competitions tab and is handed over at competition check-in.