How do I mark an order shipped and add a tracking number?

When an order is paid and set to ship, it waits on the To ship tab with the customer's address from Stripe. After you pack it, you mark it shipped and the customer is emailed.

Before you begin

• Shipping must be on in Shop settings.
• Every staff member can ship orders.

Steps

1. Open Orders and choose the To ship tab.
2. Find the order. The Ship to: line shows the name and address.
3. Under Carrier, leave Find it from the number or choose USPS, UPS, FedEx, DHL or Carrier.
4. Type the Tracking Number (optional). Use the letters and digits on the label, at least 8 characters.
5. Press Mark shipped and email them.

A message tells you what happened:

• USPS shows the package (even only "Label created"): the customer is emailed their tracking page right away.
• USPS does not show it yet: the order is marked shipped but the customer is not emailed. NinjaHQ checks again on its own and emails them as soon as it shows.
• Another carrier: the customer is emailed at once with the carrier's link.

Adding or fixing tracking later

Shipped orders move to the Done (60 days) tab. On the order's card:

• Add another tracking number: open it, enter the number and press Add and email them for a second package.
• Check with USPS now looks the package up again.
• Email them anyway sends the customer the tracking number before the carrier shows it.
• Remove takes a number off the order without emailing anyone. If you made a typo, remove it and add it again.

What you'll see

Customers get a shipping email, and for USPS packages also emails when it is out for delivery, delivered, or has a problem, depending on your shop settings. Staff get a notification if a package needs attention.

Troubleshooting

"That doesn't look like a tracking number". Remove spaces and dashes and use only the letters and digits.

Nothing was emailed. If USPS does not show the number yet, the email waits. Press Email them anyway if you want to send it now.