Can my AI assistant answer questions about how to use NinjaHQ?

Besides changing your website, your connected assistant can teach you NinjaHQ. It reads the same Help Center articles you see in the back office and on the NinjaHQ website.

Before you begin

• Connect your assistant. See How do I connect ChatGPT or Claude as my AI assistant?.

Steps

1. Open a chat that uses your gym's connector.
2. Ask in plain words, for example "How do I refund a payment?", "Where do I add a staff member?" or "How do I set up a phone number?"
3. The assistant searches the Help Center, opens the best article and explains the steps in its own words, naming the menu path and giving you the article's link.

1. Ask a follow-up if a step is unclear.

How it works

The connector has three read-only help tools:

• search_help finds articles that match your question.
• get_help_article opens one article in full.
• list_help_topics lists the topics, so the assistant can browse when it is unsure.

When you ask how NinjaHQ works, how to do something, where a setting is or what a feature does, the assistant is told to use these tools. For things it cannot do itself, such as payments, memberships, competitions, pages and staff, it walks you through the back-office steps from the article.

What you'll see

A short answer with the menu path, for example Settings > History, and a link to the article. You then do the steps in the back office yourself.

Troubleshooting

The assistant answers from memory and gets a name wrong. Ask it to check the Help Center, for example "Please look this up in the NinjaHQ help articles."

It says there is no article. That topic may not be written yet. Use Send feedback in the menu so the team can add it. See How do I send feedback or report a problem to NinjaHQ?.

You would rather read the article yourself. Open the Help center in the back office.