How do I send feedback or report a problem to NinjaHQ?

Send feedback is a direct line to the NinjaHQ team. Use it for ideas, things that slow you down, and anything that looks broken.

Before you begin

• Anyone who can sign in to the back office can send feedback, including managers and website helpers.

Steps

1. Click Send feedback in the menu.
2. Type your message in Your Idea or Problem. Be as specific as you can, for example "It would save us time if check-in could ...".
3. Optional: choose what it is about in About. The choices are Anything, Check-in, Contacts, Emails, Competitions, Memberships, Waivers, Website, Insights and Something else.
4. Press Send to NinjaHQ.

What you'll see

Your message appears under What you've sent, with its date and a status. The status changes from Read by NinjaHQ soon to On the roadmap or Done. If the back office itself hits an error, NinjaHQ also receives it automatically, so you do not need to report that.

Tips for good feedback

• Say what you were trying to do, what happened, and what you expected. "I pressed Save on the schedule and nothing changed" is easier to fix than "schedule is broken".
• Name the screen, for example Programs > Schedule, so the team finds it fast.
• One idea per message makes it easier to track on the roadmap.
• Do not include passwords, card numbers or other secrets. Feedback is read by people.

Troubleshooting

"Tell us a little more." Messages need at least a few words. Add some detail.

"That's a lot in an hour." There is a limit per person per hour. Send the rest later.

I need help right now. Reply to any NinjaHQ email, or during setup use "Ask an expert to contact me" at the bottom of Getting started.