How do I disconnect my AI assistant or switch it off?

On Website > AI assistant, press Disconnect beside an app, or Switch it off at the top to stop every app. Both take effect immediately.

Where: Website > AI assistant

Who can do this: Owners, Managers

You are always in control of the connection. You can stop one app, or switch the whole connector off.

Before you begin

Everyone can disconnect their own apps. Owners can disconnect anyone's, and are the only ones who can switch the connector off or on.

Steps

Disconnect one app

Open AI assistant under Website.
Scroll to Connected apps. The table shows the app, who connected it, since when and when it was last used.
Press Disconnect on the row and confirm.

Switch the connector off

At the top of the same page, press Switch it off (owners only).
Confirm. Every connected app stops working until an owner presses Switch it on again.

What you'll see

The app shows a message that it is disconnected, and its row disappears.
Anything the assistant already changed stays, and is still in History.
If the connector is off, the page shows one step, Step 1: switch it on, instead of the setup steps.

When to disconnect

Someone who used the assistant leaves your team. Removing them from Staff stops their connection by itself, but you can disconnect it first to be sure.
A laptop or phone with a signed-in ChatGPT or Claude account is lost or shared.
You want to pause all automated changes during a busy season. Use Switch it off, then Switch it on when you are ready.
Each app on each person's account is listed separately, so you can disconnect just one.

Troubleshooting

I do not see Disconnect for someone's app. You are not an owner. Ask an owner.

An app still seems connected. Disconnecting takes effect at once, but ChatGPT or Claude may still show the connector in its own list. Remove it there too.

The page says NinjaHQ has switched the connector off for every gym. That is a platform pause. Nothing can connect until it is back.

Questions

Can I connect again later?

Yes, any time. Disconnecting does not delete your gym's data or the changes the assistant made. It only stops the app from working.

Do staff who leave keep access?

No. The connection is tied to a staff member and is checked against the staff list on every use. If someone is removed from Staff, their connection stops working.

Who can disconnect someone else's app?

Owners. Managers can disconnect their own app.