How do I sign in to the back office?

Go to your gym's web address plus /ninjahq, then use Face ID or your fingerprint, or press Email me a code and type the 6-digit code. There are no passwords.

Where: Sign-in page at /ninjahq

Who can do this: Owners, Managers, Front desk staff, Website helpers

You sign in to the back office with your email address. Only people an owner has added as staff can sign in.

Before you begin

An owner must have added your email under Settings > Staff. New staff get an email that explains how to sign in.
Use the same address every time.

Steps

Open your gym's web address followed by /ninjahq, for example yourgym.com/ninjahq.
If you have set up a passkey on this device, press Sign in with Face ID, fingerprint or screen lock. That is all. (The button shows only on devices that support it.)
Otherwise type your email in Your Email and press Email me a code. If your gym shows a Continue with Google button, you can use that instead.
Open the email. Type the six digits into Six-Digit Code, or press Sign in with one tap in the email and then confirm on the code page. On a phone, the code often appears above the keyboard.
If you turned on an authenticator app, the next page asks for Code from Your Authenticator App. Type the six digits your app shows and press Sign in.

After your first code sign-in, a prompt invites you to set up Face ID or your fingerprint so you never need a code again. See How do I set up Face ID, a fingerprint or an authenticator app?.

What you'll see

You land on the Dashboard. You stay signed in on that device for 30 days.

Troubleshooting

"That code has expired." Ask for a new code. Codes last 10 minutes.

Too many wrong tries. Each code allows only a few attempts. Ask for a new one and type it carefully.

The email does not arrive. Check spam, check the spelling of your address, and ask an owner to confirm you are listed under Staff.

I am a family member, not staff. Families sign in at My account on the public website, not at /ninjahq. See the families help topic.

Questions

Is there a password?

No. You sign in with a passkey (Face ID, fingerprint or screen lock) or with a code emailed to you.

How long does a code last?

A code works for 10 minutes. If you ask for more than one, only the newest works.

I never got the email. What now?

Check your spam folder first. Then make sure you are using the exact address an owner added under Settings > Staff. The sign-in page gives the same answer for every address, so it will not tell you whether an address is on the list.

I lost the phone with my authenticator app.

Type one of your recovery codes instead. If you have none left, ask an owner to reset your authenticator app under Settings > Staff, then set it up again on the new phone.