How do I find a family, a registration or a screen quickly?

The search box is the fastest way to open a family's record, a competition or a setting without hunting through the menu.

Before you begin

• Searching is available to owners and managers. Front desk staff and website helpers have a shorter menu without a search box.

Steps

1. Click Search… at the top of the menu, or press / on your keyboard (when you are not typing in a field), or press Ctrl+K (Cmd+K on a Mac).
2. Type at least two letters. Part of a name, an email address or a competition name works.
3. Press Enter. The Search page opens with results in groups.
4. Click a result to go straight to it.

What you'll see

Results are grouped by kind. You can find back-office screens (by name and by related words), registrations (by athlete, parent or email, opening the competition), memberships, waivers, competitions, special events, questions from NinjaHQ, coaches, programs, pages and staff. Each group shows the first 8 matches, with your search words highlighted. If a group has more, add more of the name to narrow it down.

The page also has its own search form, so you can search again without going back.

Troubleshooting

"Type at least 2 letters." One letter is too short. Add another.

"Nothing matches." Try a shorter piece of the name, the email address, or the competition name. Searching is not case sensitive and ignores accents.

I cannot find a customer who just signed up. Open Contacts and look there, or search again with part of their email.