How do I see my NinjaHQ plan and change the card NinjaHQ charges?

NinjaHQ billing shows what your gym pays NinjaHQ for the platform, and the card it is paid with. It is separate from your own Stripe account, where your customers' payments go.

Before you begin

• You must be an owner. Managers cannot open this page.

Steps

1. Open NinjaHQ billing.
2. Read Your plan. It shows your plan or partner label, your monthly fee, the implementation fee and what is included (unlimited members and staff users). If your plan is not set yet, the card says so, and NinjaHQ sets it.
3. In Billing card, press Add a card (or Replace the card if one is on file).
4. Stripe's secure page opens. Enter your card there. You come back to this page, and the card shows its brand, last four digits and expiry.

What you'll see

• Before launch, the page says to add the card NinjaHQ charges once your website goes live, and that nothing is charged today.
• After billing starts, the page notes when it started and says receipts are emailed by Stripe.
• If your gym has a phone line, a Phone & texting card shows this month's use so far and a table of past months with their status (Paid, a note that the amount was too small to charge, No card on file, or Card declined). See How do I get a gym phone number for calls and texts?.
• The card is also a step on Getting started.

Troubleshooting

The Billing card section is missing. It shows when your plan needs a card, when a card is already on file, or when you have a phone line. Only owners see the buttons to add or replace the card.

A phone month shows "Card declined" or "No card on file". Replace the card here, then ask NinjaHQ about the open month.

I think my plan is wrong. Use Send feedback or reply to any NinjaHQ email.