How do I choose which phone notifications and emails I get?

NinjaHQ can tell you the moment something happens, with a notification on your phone, and it can send you emails about activity. Every person on your team picks their own.

Before you begin

• Notifications are switched on for NinjaHQ as a whole. If your page says they are coming soon, there is nothing to do yet.
• On an iPhone or iPad, add the back office to your Home Screen first (see below).

Steps

Put the back office on your Home Screen (recommended)

1. On the Sign-in & alerts page, find Put the back office on your Home Screen.
2. On an iPhone or iPad, open the page in Safari, tap Share, then Add to Home Screen and Add. Open the app from your Home Screen and sign in there.
3. On Android, open the page in Chrome, tap the menu, and choose Add to Home screen (or Install app). Or press Add to my Home Screen if the page shows that button.

Turn on phone notifications

1. In Pop-up notifications on your phone, press Turn on notifications on this device and allow them when your phone asks.
2. Under Notify Me About, tick what you want. Choices include a competition registration, a new membership, a signed waiver, a birthday party request, a camp or special-event sign-up, a message from the website, a refund request, a text or voicemail on the gym's line, an invoice paid, an order or donation paid, a customer saving a card, clock-in reminders, and more.
3. Press Save my choices. Press Send me a test to check it works.
4. Each device you use is listed under Your devices. Press Turn off to stop notifications on one.

Choose your emails

1. In Emails you get, untick anything you do not want at your address. The groups are What's New, Website check-ups, Questions from NinjaHQ, New activity at the gym inbox, Voicemails, Reminders, WNL and NinjaWorks updates, Waivers to review, and School partners and vendors.
2. Press Save my email choices.
3. Owners also see Copies of customer emails. Tick the customer emails you want a copy of, such as competition registrations, shop orders, camp and event sign-ups or party bookings, and press Save my email choices. Copies are marked as copies, and replying answers the customer.

What you'll see

Notifications arrive within seconds and open the right screen. Emails you unticked stop arriving. Every email of these kinds also has an Unsubscribe link at the bottom.

Troubleshooting

"This browser can't show notifications." On a phone use Safari (iPhone) or Chrome (Android).

"We couldn't reach your device." Turn notifications off for that device and on again.

Waiver alerts. Owners get a push notification for every signed waiver unless an owner switches that off on the Waivers page.