How do I see missed calls and texts, and call people back?

Messages is the gym phone's inbox. It shows calls, voicemails and texts that came to your gym's number, grouped by day, with the person's name when they are in your contacts.

Before you begin

• An owner has to set up the gym's phone number first, under Settings > Phone & texting. Until then this page only says so.
• Texting also needs the carriers' approval, which that Settings page tracks. Replies turn on after that.
• Owners and managers can use Messages.

Steps

To see who needs a call

1. Open Messages.
2. The tiles at the top count calls today, how many need a call back, voicemails this week and texts in this week.
3. Use the tabs Everything, Needs a call back, Calls and Texts.
4. A missed call or voicemail is marked Needs a call back until you answer a later call from that number or call them back. Only the latest one per number is flagged.

To call someone back

1. Under Call back rings, choose which of your cell phones should ring.
2. Press Call back on the person. Answer your phone, and you are connected to them.
3. Or press Call from this device to dial from the phone or computer you are on.

If Call back is missing, an owner has not added any cell phones for calls yet (Settings > Phone & texting).

To reply to a text

1. Press Text on a person, or click their name under Text conversations.
2. Read the conversation, type in the reply box and press Send.
3. Press Contact to open their page in Contacts.

What you'll see

• Voicemails show what the caller said, in quotes.
• Calls you made show as "Called back by" your name, and count as answered.
• The feed covers the last 30 days. Conversations keep their texts for 24 months.
• Texts from someone who is not in Contacts show their number and "not in Contacts".

Troubleshooting

It says the person has not texted or agreed to texts. You can only reply to people who texted you first or opted in. Ask them to text the gym's number.

It says the person replied STOP. They cannot be texted until they text START to the number.

Replies turn on once the carriers approve texting. The registration can take a while; the owner sees its progress under Settings > Phone & texting.