How do I change someone's role, or remove them?

When someone is promoted, moves to a smaller job or leaves, update their access the same day.

Before you begin

• You must be an owner.
• You cannot change your own role or remove yourself. Another owner has to do it.
• Every gym needs at least one owner.

Steps

To change a role

1. Open Staff from Settings.
2. Find Roles and coach profiles. It appears once there is more than one person on the list, and shows everyone except you.
3. In the person's box, pick a Role: Owner, Manager, Staff (front desk) or Website helper.
4. Press Save.

To choose which coach profile a person edits

1. In the same box, open Coach Profile.
2. Leave it on Automatic to link by name (the coach whose name matches theirs), choose None, or pick a coach from the list.
3. Press Save. That person can then update their own bio and photos. See How do I edit my own coach profile?.

To remove someone

1. In the table at the top, find the person.
2. Press Remove, then confirm Remove (name)'s access?.

What you'll see

• After a role change you see a message such as "(name) is now staff. They sign in again to get the new access." They are signed out everywhere.
• A removed person disappears from the table and can no longer sign in.
• The row for you shows "you" instead of a Remove button.
• History records every add, role change and removal.

Troubleshooting

"Every gym needs at least one owner." Make someone else an owner first, then change this person.

"You can't change your own role." Ask another owner to change it for you.

The message after changing a role names the wrong role. The change itself still saved. Check the Role column in the table to confirm.

I removed the wrong person. Add them again with Add someone. They will need to set up their passkeys and notifications again.