Can I cancel my registration and get a refund?

If you paid for a competition entry or another purchase on a gym's NinjaHQ website, you can ask for your money back from your account.

Before you begin

• Sign in to My account with the email you used when you paid.

Steps

Cancelling a competition registration before it starts

1. Open your account and find the registration.
2. Press Cancel & refund. A box tells you the amount that goes back to the card that paid, that your athlete's spot is given up, and that you will get an email.
3. Press the button with the amount to confirm. You can press Keep the registration instead.

This works when the registration was paid by card on the website, has not been refunded, and the competition has not started.

Asking for a refund in other cases

1. Press Request a refund next to the registration or purchase. You will see this when the competition has already started, when the registration was paid outside the website, and for other purchases.
2. Type why you are asking in the box (Why Are You Asking for a Refund?) and press Continue.
3. The gym's owners review it and reply by email, usually within two business days.

What you'll see

• After you cancel, the registration shows Refunded with the amount and date.
• After you request, the card shows that the request was sent and the gym will reply by email. You cannot send a second request for the same purchase while one is waiting.
• Your account also lists your refund requests.

Troubleshooting

I do not see Cancel & refund. The competition has started, you were refunded already, or the registration was not paid by card on the website. Use Request a refund.

I never heard back. Check your spam folder, then reply to the gym's email or contact them directly. Requests are reviewed by the gym, not automatically.