How do I fix or add someone's hours when they forgot to clock out?

People forget to clock out, phones die, and sometimes a shift needs to be corrected. Fix it before you approve the week so your totals and payroll are right.

Before you begin

• You must be an owner.
• Every change needs a short reason. It is saved with the shift for the record.

Steps

To fix a shift

1. Open Timesheets and choose the week.
2. Find the person and the shift. Press Edit on it.
3. Change the Day, In, Out or Break (Min). If your gym has more than one location, pick the Location. Leave Out empty only if they are still working.
4. Type the Reason for the Change, such as "Forgot to clock out at 8 PM".
5. Press Save.

To delete a shift that should not exist, press Edit, then Delete and confirm.

To add hours nobody clocked

1. Open + Add hours someone forgot to clock near the middle of the page.
2. Choose Who, the Day, In and Out (both are required), and a Break (Min) if any. If Out is earlier than In, the shift is counted as ending after midnight.
3. Type the Reason, such as "Phone was dead".
4. Press Add hours.

What you'll see

• The shift shows the new times and its total. The change, who made it and your reason are saved in the shift's history.
• A shift that is still open shows "still clocked in" until it ends. Someone still clocked in blocks Approve the week.
• Messages tell you if the break is longer than the time worked or if the entry no longer exists.

Troubleshooting

"Say why, for the record." Type a reason. It is required.

"The break is longer than the time worked." Lower the Break (Min) or fix the times.

I cannot find the shift. Check you are on the right week. A shift appears in the week of the day it began.

The person still shows clocked in. Press Edit on the open shift, set Out, add a reason and save.