How do I delete a contact, or a family's data after a privacy request?

There are two different ways to remove someone, and they do different things. Deleting a contact just tidies your list. A privacy request erases the family's personal data across the whole back office.

Before you begin

• You must be an owner.
• Decide which you need. Spam or a duplicate? Delete the contact. A family asked you to delete their information? Use the privacy request.

Steps

To delete one contact (tidying up)

1. Open Contacts and click the person.
2. Press Edit, then Delete contact, then confirm Delete contact.
3. Their saved cards are removed from Stripe too.

To delete many at once

1. In the contacts list, tick the people. The Looks like spam or junk choice in the Show menu helps find junk.
2. Press Delete in the bar that appears and confirm. This cannot be undone.

To answer a family's delete request

1. Open Privacy under Settings.
2. Find the request, shown as Delete my account and data with their email and the date, with status Waiting.
3. If they have a payment owed back, refund it first. Upcoming registrations are deleted without a refund.
4. Press Delete their data and confirm.
5. For other requests (see my information, correct my information, other), reply to the family by email and press Mark done.

What you'll see

• Deleting a contact: the list updates and a "Contact deleted." message shows.
• A privacy deletion removes their account, names, contact details, notes and reasons. Paid registrations and purchases stay as anonymous payment records, as tax rules require. They get one email confirming the deletion, and the request moves to Done with who closed it.
• Family members found under the same email, including children under a guardian's email, are removed from Contacts.

Troubleshooting

I do not see Delete contact. It is hidden from managers. Ask an owner.

The family wrote to me by email, not through the website. Requests from people without an account arrive through the contact form as a "Privacy request". Handle it here the same way, or reply by email and mark it done.

I deleted the wrong contact. It cannot be undone. Add them again from a form, or import the list again.